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Welfare Manager

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overview

As the Welfare Manager, you will be responsible for overseeing the emotional and physical wellbeing of our students and staff, and providing logistical support to the Centre Manager in areas such as catering and rooming.

 

You will oversee a team of Welfare Officers whose role is to be on hand to respond to any issues that might arise relating to accommodation, behaviour, and general well being are dealt with in a compassionate yet professional and efficient manner.

job

 

Working as a Welfare Manager was an exciting new challenge after performing the roles of Activity Leader and Welfare Officer in previous years.  It was stressful at times - monitoring dietary requirements is a huge responsibility and you never know when an A&E visit might happen!  But the diversity of the role, and having involvement in every aspect of the centre, made it a hugely satisfying experience

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details

job

Key responsibilities:

 

You will be directly responsible for several crucial key areas in the running of the centre​

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You’ll be expected to:

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  • Ensure any students with dietary requirements are getting the appropriate meals

  • Record any accommodation issues and liaise with our host school to ensure these are actioned

  • Have an oversight of the rooming list and an awareness of where every student is staying

  • Oversee fire drills in conjunction with our host school

Student Welfare

Full Board

​Accommodation and meals provided throughout your contract

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Salary

£700* per week

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Holiday Pay

​12.07% holiday pay will be added to your salary.

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Travel Allowance

​£30 one off payment to help towards the cost of travel to and from the centre.

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Working Hours

​Up to 44 hours per week based on 6 working days.

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Reporting to

Centre Manager

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Locations

​York, Uppingham, Edinburgh, Rugby, Bedales & Cheltenham.

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Available Contract Dates

​Temporary - April, July & August 2025

 

Pre-joining training dates

Staff are required to attend 2 x paid training days in advance of joining any programme. 

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You will have a team of Welfare Officers who are often "on call".  It is your job to identify when an extra set of hands may be needed and deploy them as necessary.  

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For example:

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  • A first aider may be required during a sport session

  • A Group Leader needs assistance taking a student to a pharmacy or A&E

  • The Academic Manager needs help in locating students absent from class

  • A group that has just arrived needs someone to deliver a campus tour

Management the Welfare Team

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  • Welfare issues tackled in a timely and effective manner

  • Positive feedback from your Centre Manager

  • Positive feedback from Group Leaders

Key Performance Indicators

Group Leaders

Group Leaders are our clients and will be quick to let management know if they are dissatisfied with anything!  You will always need to be friendly and diplomatic in your interactions with them.

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As Welfare Manager, you will often be the person who hears any concerns first - it's imperative feedback is passed over to the relevant team and actioned as quickly as possible.

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eligibility

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You must

  • be over 18 years of age

  • be eligible to work in the UK

  • get an enhanced DBS check**

  • have CELTA or Trinity Cert TESOL

 

You should

  • have a bachelor's degree or higher

  • be an energetic team player

  • be responsible and proactive

  • be adaptable to our methods

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It's a plus if

  • your a first aider

  • you have a special skill or talent

  • you've done this before!

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*   Salaries correct as of Sept 2024 and might change in 2025

** Dusemond will assist applicants in obtaining an enhanced DBS 

       check and cover the cost.

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Boarding House Supervision

Along with your Welfare Officers, ensure quiet times and curfews are adhered to.

Staff Welfare

Summer schools are intense environments and Dusemond's own staff may need support or mediation at times.  Having an awareness of how everyone is getting on and giving staff opportunity to air any concerns is crucial in maintaining a positive work environment.

Safeguarding

We are all responsible for students' safeguarding, but along with the Centre Manager you will be responsible for escalating any concerns as necessary.

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Working for Dusemond means:

Lasting Friendships

Our staff build close friendships and camaraderie that often lasts well beyond the end of our programmes, with the chance to be re-united the next season!

Career progression

If you thrive in the amazing environments we work so hard to create, you’ll want to grow with us. Many first year staff return to become supervisors and managers.

References Provided

The broad range of skillsets required, make Dusemond centres excellent places to develop and substantiate your abilities for future roles.

Year-round opportunities

Flexible, on and off season opportunities in great places from York to Tuscany! Our best teachers and ALs are first in line to be offered!

Full Board

Switch “cost of living” for Costa Coffee! Our programmes are a great opportunity to work and save as all your meals and accommodation are provided on site.

Location, location location!

Beautiful, historic schools and great facilities like gyms and swimming pools for you to use, make your place of work a a pleasure to live in.

Materials & equipment

Everything you’ll need to do a great job is provided, along with the support and input of senior staff to help you excel in your role.

See the UK!

How many other jobs include a schedule of trips and excursion where you’ll take a lead and experience top UK destinations?

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