Welfare Officer

overview

You'll be the first line of response for any accommodation and welfare issues for our international students during their stay; acting as general support to the centre, activity and academic management to ensure the programme is being delivered to a high standard.

You'll make sure everyone is up in the morning and back to bed in the evenings, and supervise meal times to make sure everything is running smoothly. Much of the day you might be "on call", ready to jump into action to support the centre and the students as necessary.

job

Working as a Welfare Officer at Dusemond suited my study needs as I had a bit of time to myself in the day to study while being on call for any emergencies. I loved being part of the close-knit welfare team and having some involvement with every aspect of the centre - checking absences for academics, crowd control for the activities and helping with the madness of arrival day helped me develop a good mix of skills all at the same time

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details

job

Key responsibilities:

Your support will be invaluable in making sure the activity, academic programmes and the centre as a whole run smoothly.

You’ll be expected to:

Supervise the busy meal times and assist with any dietary issues
Monitor accommodation for room issues, damage etc
Enforce curfew and quiet times
Liaising with the centre + welfare management about any accommodation issues
Helping groups around site if necessary
Assisting with any doctor or A&E visits

Centre Supervision

Full Board

Accommodation and meals provided throughout your contract

Salary

New WO, under 21 - £350*

New WO, over 21 - £420*

Returning WO - £470*

Holiday Pay

12.07% holiday pay will be added to your salary.

Travel Allowance

£30 one off payment to help towards the cost of travel to and from the centre.

Working Hours

Up to 35 hours per week based on 6 working days.

Reporting to

Welfare Manager

Locations

York, Uppingham, Edinburgh, Rugby, Bedales & Cheltenham.

Available Contract Dates

Temporary - April, July & August 2025

Pre-joining training dates

Staff are required to attend 2 x paid training days in advance of joining any programme.

A remote Mental Health course provided by MIND (details to be confirmed)

Many of our students may be away from home without their family and friends for the first time. Some may have a harder time than others adjusting to the experience.

You’ll be expected to:

Be a friendly face and a listening ear to any students you identify that might need some extra support
Run the tuck shop during the break between classes, and monitor its stock levels
Have a good relationship with the students' Group Leaders so we have a good idea of any difficulties students may be facing
Follow our Safeguarding procedure should it be necessary

Student Welfare

eligibility

your

A key role for the Welfare Officer assisting in the challenging process of getting everyone settled into their rooms when they arrive from the airport. You'll be expected to:

Room checks prior to arrivals to ensure everything is ready
Show students to their rooms
Help with suitcases!
Acknowledge and report any immediate issues raised by the Group Leaders
Deliver campus tours and get the students to their first meal

Arrivals

Centre Set Up and Maintenance

Ensure centre signage and presentation is always of a high standard
Act as a general runner/support for centre management

You must

be over 18 years of age
be eligible to work in the UK
get an enhanced DBS check**
have a good level of English

You should

be a natural host
be responsible & proactive
be diplomatic & respectful
be organised & meticulous

It's a plus if

your a first aider
you've done this before!

* Salaries correct as of Sept 2024 and might change in 2025

** Dusemond will assist applicants in obtaining an enhanced DBS

check and cover the cost.

Key Performance Indicators

Positive feedback from Dusemond management and Group Leaders
Flexible, adaptive and ready to jump into action at short notice when on call
Friendly and engaging with students

Academic & Activity Support

Helping connect groups to their classes and following up on an absences.
Supervising sick or injured children who can't take part in activities when necessary
Crowd control and support during busy activities such as the talent show

Downtime Activities

You'll run some of the more "relaxed" activities, such as movie night or pamper night

Working for Dusemond means:

Lasting Friendships

Our staff build close friendships and camaraderie that often lasts well beyond the end of our programmes, with the chance to be re-united the next season!

Career progression

If you thrive in the amazing environments we work so hard to create, you’ll want to grow with us. Many first year staff return to become supervisors and managers.

References Provided

The broad range of skillsets required, make Dusemond centres excellent places to develop and substantiate your abilities for future roles.

Year-round opportunities

Flexible, on and off season opportunities in great places from York to Tuscany! Our best teachers and ALs are first in line to be offered!

Full Board

Switch “cost of living” for Costa Coffee! Our programmes are a great opportunity to work and save as all your meals and accommodation are provided on site.

Location, location location!

Beautiful, historic schools and great facilities like gyms and swimming pools for you to use, make your place of work a a pleasure to live in.

Materials & equipment

Everything you’ll need to do a great job is provided, along with the support and input of senior staff to help you excel in your role.

See the UK!

How many other jobs include a schedule of trips and excursion where you’ll take a lead and experience top UK destinations?